Refunds are applicable when:– Return request is approved– Order is cancelled before dispatch– Item is unavailable after payment
– Refunds are processed to the original payment method– Timeline: 5–10 working days depending on bank/payment gateway
– Partial refunds may apply for missing or damaged items in multi-item orders.
– Refunds for COD orders may be processed via bank transfer or wallet, as applicable.
mawen reserves the right to accept or reject refund requests based on verification.
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